Welcome to Quick CC Solutions (the “Site”). Your privacy is critically important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, www.quickccsolutions.co.za , including any other media form, media channel, mobile website, or mobile application related or connected thereto (collectively, the “Site”). This policy is in accordance with the Protection of Personal Information Act, 2013 (POPIA) of South Africa, and any other relevant legislation.

1. Information We Collect

Personal Data

We collect personally identifiable information that you voluntarily provide to us when you register on the Site, make a purchase, subscribe to a newsletter, respond to a survey, or otherwise enter information on the Site. This may include:

  • Name
  • Email Address
  • Phone Number
  • Billing Information
  • Shipping Address

Non-Personal Data

We may also collect non-personal data, which does not identify you as an individual. This includes:

  • Browser Information
  • Device Information
  • IP Address
  • Usage Data

2. Use of Your Information

We use the information we collect in the following ways:

  • To personalise your experience on our Site and to deliver content and product offerings relevant to your interests.
  • To improve our website based on the information and feedback we receive from you.
  • To process transactions efficiently.
  • To send periodic emails regarding your order or other products and services.
  • To follow up with you after correspondence (live chat, email, or phone inquiries).

3. Disclosure of Your Information

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information, except as described below:

  • Service Providers: We may share your information with third-party service providers that perform services for us or on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.
  • Compliance with Laws: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, judicial proceedings, court orders, or legal processes.

4. Cookies and Tracking Technologies

Our Site uses cookies and similar tracking technologies to track activity and collect information. These cookies may include:

  • Essential Cookies: Necessary for the operation of our Site.
  • Analytics Cookies: Used to understand how visitors interact with our Site (e.g., Burst Statistics).
  • Functional Cookies: To remember your preferences and settings.

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies.

5. Third-Party Services

WordPress

Our Site is powered by WordPress. Your data may be stored through WordPress.com’s data storage, databases, and the general WordPress.com application.

Burst Statistics

This website uses Burst Statistics, a Privacy-Friendly Statistics Tool to analyze visitor behavior. For this functionality we (this website) collect anonymized data, stored locally without sharing it with other parties. For more information, please read the Privacy Statement from Burst.

WooCommerce

Our online store uses WooCommerce to process orders.

What WooCommerce collects and stores on our behalf:

  • Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
  • Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
  • Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!
  • We’ll also use cookies to keep track of basket contents while you’re browsing our site.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

  • Send you information about your account and order
  • Respond to your requests, including refunds and complaints
  • Process payments and prevent fraud
  • Set up your account for our store
  • Comply with any legal obligations we have, such as calculating taxes
  • Improve our store offerings
  • Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 5 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

We will also store comments or reviews, if you choose to leave them.

Only our website administrator and our sales manager have access to this information that has been stored by WooCommerce.

Really Simple SSL

We use Really Simple SSL to manage the security of our Site. This plugin processes no personally identifiable information. You can find their privacy policy here.

Complianz

This website uses the Privacy Suite for WordPress by Complianz to collect and record Browser and Device-based Consent. For this functionality, your IP address is anonymized and stored in our database. This service does not process any personally identifiable information and does not share any data with the service provider. For more information, see the Complianz Privacy Statement.

YITH Plugins

We use YITH plugins to enhance the functionality of our WooCommerce store. These plugins may collect data related to user interactions, preferences, and behaviors on the Site.

6. Data Security

We implement a variety of security measures to maintain the safety of your personal information. This includes the use of SSL (Secure Socket Layer) technology and regular security assessments.

7. Your Rights Under POPIA

Under the Protection of Personal Information Act (POPIA), you have the right to:

  • Access Your Data: You can request details of the personal data we hold about you.
  • Rectify Your Data: You can request corrections to any incorrect or incomplete personal data we hold about you.
  • Delete Your Data: You can request the deletion of your personal data under certain circumstances.
  • Object to Processing: You can object to the processing of your personal data in certain situations.

To exercise these rights, please contact us using the information provided below.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new Privacy Policy on our Site.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

10. Consent

By using our Site, you consent to our privacy policy. If you do not agree to this policy, please do not use our Site.

This Privacy Policy is in accordance with the Protection of Personal Information Act (POPIA) of South Africa and other relevant legislation to ensure your personal data is protected.